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Chef de Rang at Henrock

Front of House Henrock

The Lakes Full time

Chef de Rang

CANDIDATE REQUIREMENTS:

The candidate would ideally have a strong background in fine dining restaurants. Be creative, flexible and have a can do attitude along with having an obsessive passion for food. Be structured and incredibly organised. Above all to embrace our ethos and believe in our principles.

SCOPE AND PURPOSE OF JOB:

To maintain excellent service standards on the restaurant floor whilst guiding others to do the same. Assisting the management team in implementing development changes within the restaurant.

SPECIFIC JOB ACCOUNTABILITIES:

  • Maintaining customer focused service principles throughout.
  • Ensure that the restaurant is set up according to relevant table plans.
  • Understand the way to delegate and be delegated to for the opening duties of the day to ensure the restaurant is ready for service.
  • To extend a warm welcome to the guests and ensure all other members of the team to understand the importance of this.
  • Fully understand the relevant dietary requirements of guests and the implications on the menu
  • To ensure that tables are set correctly according to the table plan and are impeccable in every aspect.
  • To ensure that the service standards set by the Restaurant Manager are met throughout the team.
  • Working hand in hand with a Sommelier on your station to perform a flawless service.
  • To ensure that the high standards of service and operation set by the Restaurant Manager are followed and applied all times.
  • To deal with any query, request or even complaint always with politeness, calmness and eagerness to meet the customers’ expectation.
  • Actively seeking verbal feedback from customers on a regular basis.
  • To be aware of updates the menu folders, the dish description and the SOPs

Result Areas

The Chef de Rang is accountable for understanding seven Key Result Areas of the business:

Managing the Restaurant

To understand the restaurant operation and assist in controlling where applicable.

· Assist in the liaising between departments to ensure smooth communication and interdepartmental relationships.


Customer Service

Driving a service culture, which delivers outstanding customer service through all aspects of the business. Creating an environment where everyone in the company is focused on “going the extra mile” to deliver outstanding customer service.


Financial Performance

To maximise profitability

· Controlling costs without compromising standards.

Managing Brand Standards

To ensure Brand Standards are consistently delivered throughout the group

· Maintaining the service and product delivery in line with Brand Standards

· Having detailed knowledge of the Brand Standards

· Being able to explain the Standards and ethos to the team

· Implementing and following through improvements identified

Managing the Team

To provide and communicate clear direction to the team

Managing Health & Safety

To ensure the health, safety and well being of customers and all staff

· Understanding the allergen information sheet for every food item.

· Understanding relevant Environmental, H&S and other relevant legislation and the implications on the operation of the department

· Communicating to the team their responsibilities within these legal requirements

· Ensuring that safe and healthy working practices are implemented at all times

Personal Competencies

These are the personal skills, qualities and attributes that influence how well a manager performs his/her role as a leader, and as a member of the management team.

Self Management

· Sets and strives to achieve high personal performance standards

· Manages time and resources effectively

· Prioritises actions and manages tasks through to completion

· Actively seeks opportunities to develop and learn from experience at all levels

Communication and Leadership Skills

· Develops positive working relationships at all levels

· Effectively delegates to get things done

· Manages conflict effectively

· Motivates and inspires the team to perform

Problem Solving and Decision Making

· Seeks innovative solutions

· Accepts personal responsibility for making things happen

· Constantly reviews in order to improve

Pro-Active Behaviour

· Self-reliant, working with minimal control and direction

· Acts on own initiative when appropriate

· Thinks ahead, developing contingency plans where necessary

· Has drive and determination to succeed

· Contributes and is effective when team working with peers



Flexibility

· Adapts quickly and positively to new situations

· Continues to be productive in changing circumstances

· Can handle more than one task/situation at a time

· Adapts work emphasis to ensure profit delivery through people and product

BENEFITS PACKAGE

Excellent salary package

28 days’ paid holiday during each holiday year including Bank holidays

Company pension scheme

Group discounts

Career Development

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.