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Covid-19 - Our Health & Safety Message

Dear guests,

We have stepped up additional precautionary measures across all our businesses, a few of them I wanted to highlight below;

• As always, all our restaurants maintain the highest possible level of hygiene and are as always, cleaned regularly and meticulously with sanitisers, now so more than ever. We have been kitted out with extra hand sanitiser so please feel free to make use of this during your time with us.

• Our team has been fully briefed with current government requirements and are undertaking extreme levels of health and safety procedures to ensure that guests and other staff members are safe.

• We have reduced the number of tables in our restaurants to maximise space around diners and have changed our standard service procedures around cutlery changes and napkin folding to reduce contact.

• Our team will be standing at a further distance from our guests and minimise close contact where possible.

• At Our Farm, we have taken necessary steps to ensure we reduce the risk of any contamination. Produce is handled by our chefs and farm staff once at the farm and once at delivery.

Our full health & safety manual that has full details on all our processes and procedures can be viewed below.

We kindly ask all our guests to follow their local government guidelines.

Thank you for all your support, and if you have any further questions please do not hesitate to contact us via email [email protected]

We look forward to welcoming you to our restaurants soon!

Simon Rogan, Chef/Patron


We confirm we have complied with the government’s guidance on managing the risk of COVID-19.


  1. We have carried out a COVID-19 risk assessment and the results will be shared with the people who work across our businesses
  2. We have additional cleaning, hand-washing and hygiene procedures in place according to current government guidelines
  3. We have taken all reasonable steps to assist our team members that are able to work from home
  4. We have taken all reasonable steps to maintain a distance in the workplace, again in accordance with current government guidance.
  5. Where our staff and guests cannot be sufficiently apart, we have done everything practical to manage transmission risk


  • ALL team members have been contacted and assessed for Personal health concerns
  • Familial health concerns which could impact team members returning for work have been addressed and have been eliminated
  • Arriving for work all team members will be temperature checked daily, asked for COVID-19 symptoms and will be asked to immediately wash their hands before proceeding through any of our buildings
  • Uniforms are washed at 60º and worn clean every day. If on a split shift, aprons will be steam sanitised in-between each service.
  • All team members will wear face masks at all times and gloves as and when required.


  • Every restaurant has a Duty Manager present to assess and control the movement of guests and teams during the day and will record the IN/OUT of the teams and check the each area.
  • Every menu is cleaned and sanitised. A QR code will be offered to dinners to look at the wine list and menus from their own devices through our website
  • We will be reducing the number of team members attending each table and have a strict area for each team members and their sections.
  • Tables will be set using gloves and facemasks
  • For still, sparkling or tap water, the first glass will be poured and the bottle left on the table for the guest to refill. There will be no more jugs or topping up of water by our front of house team.
  • Linen napkins will be replaced with paper napkins on the tables and are not replaced/folded when a guest leaves the table.
  • After every interaction with a guest which results in contaminated contact (e.g. removing plates/glasses from a table), staff are required to wash/ sanitise their hands
  • Hand sanitisers and wipes are made available for both staff and guest use in all areas
  • Disposable gloves will be used by team members for preparation and cleaning
  • Face masks will be available and mandatory for all team members (disposable one for in-between service). Additional masks will be available for guests if requested.
  • Scheduled sanitising of all shared surfaces every 30 minutes.
  • No physical contact such as handshakes, high fives, hugs etc will be permitted
  • Guests will have access to hand sanitisers throughout their time with us
  • We will offer hygienic solutions for guests to store their masks in during their meal.


Upon entering our restaurants we will kindly ask our guests to;

  1. Sanitise hands with provided hand sanitisers
  2. To confirm that they are not experiencing any COVID symptoms
  3. We will take the liberty to check our guests' temperature. If we notice a high temperature it may result in the reservation being cancelled with our reception team to follow up the next day to reschedule.
  4. If guests would like us to hang their coats for them, they will be taken to the cloakroom and a dry cleaner bag will be offered to wrap their coats


  • We are fully briefed on all our suppliers' processes and hygiene procedures and have approved these
  • Deliveries will be dropped by supplier to a specific area for individual restaurants
  • Deliveries are checked by a dedicated senior member of the team
  • All third-party delivery boxes will be wiped and sanitised


Guests Rooms & Suites

Guests staying with us overnight will be reminded of social distancing guidelines pre-arrival.

We will ask guests that stay with us to complete a form that confirms that they are not showing any symptoms of Covid-19.

In addition to our usual high cleaning standard we follow the below procedures:

  • All housekeeping staff will be requested to wear a face masks and gloves at all times while cleaning the guest rooms. They will be changed in the event of cross-contamination with each room at each point and hands are washed frequently. Gloves will also be changed when cleaning the bathroom and when collecting bedding and towels.
  • Carts, trolleys and equipment are sanitized at the start and end of each shift
  • In accordance with our standard procedures, all doors and windows are opened during cleaning to ensure adequate ventilation
  • Cleaning is done in a clockwise movement around the room to avoid retouching any surfaces.
  • Disinfectant is sprayed on all surfaces, including items like TV remote control, telephone handset, kettle, door handles, light switches, and curtain wands etc. Disinfectant sits for the recommended period to ensure it has time to kill any bacteria.
  • All hard surfaces in the room are dusted and wiped with sanitiser.
  • Remove Personal Protective Equipment before exit. Dispose/contain properly to avoid cross-contamination. Place it into a specific and identified waste bag (coated or lined bag)
  • Perform hand hygiene for at least 20 seconds


All room keys will be disinfected prior to the guests' arrival

Guests are to collect keys from our Concierge team and will be requested to check-in solo to reduce contact.

Announcement will be placed in each room to remind guests to follow social distancing advice and clean their hands regularly and well as advice of any additional information

Check Out

Bills to be confirmed with guest over the phone in the room and payment to be processed to minimise unnecessary contact. This can be emailed to the guest to confirm should they have any queries.

Payment to be taken over the phone and final invoice will be emailed to the guest to avoid additional contact.


  • We will only be accepting card payments at this time. Contactless is preferred where possible.
  • Payment machines will be cleaned at sanitised after every transaction
  • Only 2 people to people to enter the shop at a time. People waiting will be requested to stand outside following safe social distancing guidelines.
  • A one way system has been implemented and we encourage guests not to touch merchandise unless they wish to purchase the item.
  • Our reception desk will have a screen barrier and staff will wear protective facial equipment.